Donation
All donations are gifts made voluntarily to Pastor Rick’s Daily Hope, a 501(c)(3) charity, with no conditions. Donors receive a tax receipt from Daily Hope at the time of the donation. Refunds for donations are generally not allowed since donors have received a tax deduction. Daily Hope may grant refunds in its discretion in the event of an error or an extreme circumstance on a case by case basis if the refund request is submitted within 30 days of the gift.
Product Purchases
How do I place a return?
Please contact a customer care representative at (800) 600-5004 or email us at DailyHope@pastorrick.com to request a Return Authorization number (RA) and special return instructions. Returns are subject to approval and have the following guidelines:
• You are responsible to pay for the shipping cost of the return. We recommend using a shipping method that you can track, as we are not responsible for lost or damaged shipments.
• New and unopened merchandise may be returned within 60 days of purchase with a receipt for a refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
• Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.
• No returns of any type will be accepted without an RA number.
What products are non-returnable and non-refundable?
International orders, discontinued products, sale items, DVDs, CDs, and downloadable resources are non-returnable and non-refundable. We are unable to replace lost, stolen, or misplaced items.
What should I do if I receive a damaged/wrong product?
If you received a defective, damaged, or incorrectly shipped item from us, please call us at (800)-600-5004 or email us at DailyHope@pastorrick.com so that we can fix this for you! We will gladly work with you to provide a solution.
When will I receive my refund?
Please allow 2 to 4 weeks for refund processing following our receipt of the returned item(s). Your refund will be credited back to the same payment method used to make the original purchase.
